💡 Why Use Ticket Manager

Ticket Manager helps you collect, analyze, and track feedback tickets submitted through forms, all in one place.

It streamlines your support workflow by recording tickets in a centralized database, analyzing trends, and prioritizing open issues — perfect for teams that want to improve response times and track recurring problems.

👉 How the Template Works

This template consists of three connected components:

• Ticket Manager

Analyzes and summarizes tickets from the database. You can ask it about trends, open ticket counts, most frequent issues, and more — it responds with a clean markdown report.

• Ticket Form

A feedback form where users can submit their name, contact email, comments, and optional attachments.

• Database: Feedback Tickets

Stores all submitted tickets, including metadata such as contact info, content, attachments, and statuses, ready for review and analysis.

🎯 Steps to Use

1️⃣ Install the template

This sets up the agent, form, and feedback tickets database in your workspace.

2️⃣ Share the Ticket Form

Send the Ticket Form link to your users, team, or customers to collect feedback.

They can fill in their name, email, comments, and optionally upload files like screenshots or logs.

3️⃣ Manage and review tickets

Submitted tickets are automatically saved in the Feedback Tickets database, where you can review, assign, and update statuses as needed.

Consider adding fields like Status, Priority, and Assignee to improve tracking.

4️⃣ Chat with the Ticket Manager Agent

Use natural language to ask the agent questions about the tickets — for example:

	“How many new tickets came in today?”
	“How many tickets are still open?”
	“What is the most frequently reported issue this week?”
	“How many tickets with the ‘bug’ label were logged last month?”

The agent reads directly from the Feedback Tickets database, analyzes the data, and replies with a clear markdown report you can share with your team.

You can also customize the agent to better fit your workflow:

• Adjust the prompt to change its tone, response style, or how it prioritizes data.
• Add or modify skillsets if you want the agent to perform additional actions, such as updating ticket statuses or generating summaries in other formats.
• Refine its scope by limiting which fields or filters it considers when answering.

This flexibility makes the Ticket Manager Agent easy to tailor for your team’s specific needs.

👉 Suitable Users

• Support teams managing customer or internal feedback
• Product managers monitoring recurring issues or feature requests
• Operations teams tracking incidents and resolutions
• Anyone who needs a simple way to collect and analyze feedback tickets