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When it comes to finding a tool for building automated workflows to handle service requests, many factors come to mind. Functionality is often the first consideration, but let's not forget that pricing plays a crucial role too. Zapier is a popular choice for automation, but does its pricing really meet your expectations? In this blog, we'll compare Zapier and Bika.ai across multiple aspects, especially focusing on pricing and functionality, to help you make a more informed decision. It's important to note that for handling service requests automation, Bika.ai's IT Assets Management & Reminder template is highly suitable. Free Trial
Zapier is well-known for enabling the connection of various web apps to automate tasks between them. However, it has some limitations. For instance, its automation and database are separate, which can make the user experience less seamless and increase costs as each component is priced separately. The "Tables" feature in Zapier can also be a bit clunky and disconnected from the automation functions.
Bika.ai is a no-code AI automation database that offers an easy-to-use platform. It provides an array of features such as AI-Agent-enhanced CRM, marketing automation system, project management system, BI, and ERP, all at an attractive price. Bika.ai takes a proactive approach, reaching out to users and minimizing the need for constant manual input. It also offers plug-and-play templates that simplify the automation setup process.
When comparing Zapier and Bika.ai on key features, Bika.ai emerges as the stronger contender in several areas.
| Feature | Zapier | Bika.ai |
|---|---|---|
| Pricing | Automation starts at $19.99/month + Database starts at $20/month | Starts at $9.99/month per seat |
| Automation per Month | Starts at 750 tasks/month | Starts at 30,000 runs/month |
| Database Integration | Database separates from automation, additional cost | Integrated visual database with automation |
| Maximum Records | 500,000 records for the highest plan | 1,500,000 records for the highest plan |
| Tables Offered | Up to 50 tables in the highest plan | Unlimited tables |
| Templates | Templates without pre-filled content | Plug-and-play templates with pre-filled content and detailed guides |
| Customization | Limited by app connections and plan limits | Extensive customization with API-first design |
| Integration | Over 6,000 apps | Over 6,000 apps through integrations with Zapier, Make, Pabbly, and others |
| Data Handling | Limited field types and views | 38 field types and 13 node resources |
| Proactive Automation | None | Proactive AI that manages and schedules tasks |
The pricing structures of Zapier and Bika.ai differ significantly. Bika.ai offers a more cost-effective option with generous usage limits and no additional fees for high-volume operations.
| Plan | Features | Price |
|---|---|---|
| Free plan | 100 tasks per month Zapier automation platform Unlimited Zaps Two-step Zaps AI power-ups | Free |
| Team plan | Starts at 750 tasks per month Multi-step Zaps Unlimited Premium apps Webhooks Email support | starting from $19.99 |
| Business plan | Starts at 2000 tasks per month Unlimited users Shared workspaces Shared app connections Premier Support SSO add-on (contact us) | starting from $69 |
| Enterprise plan | Advanced admin permissions and app controls Annual task limits Observability SAML SSO Designated Technical Support | Contact for pricing |
| Plan | Features | Price |
|---|---|---|
| Basic | 5 Tables 100 fields per table 2,500 records per table 3 views per table | Free |
| Premium | 20 Tables 200 fields per table 100,000 records per table 50 views per table | $20 |
| Advanced | 50 Tables 200 fields per table 500,000 records per table 50 views per table | $100 |
| Plan | Features | Price |
|---|---|---|
| Free plan | 5GB of storage 10,000 records per database 200 automation runs Missions Reports AI Summary and more Free Send Bulk 100+ SMS / 1000+ Email OpenAPI Access | Free |
| Plus plan | 50GB of storage 100,000 records per database 30,000 automation runs Permissions control More database fields automation actions More free SMS Reports Missions AI | $9.99 per user per month |
| Pro plan | 200GB of storage 500,000 records per database 60,000 automation runs IM / Email Support Team / Organization Advanced OpenAPI and AI models | $19.99 per user per month |
| Team plan | 800GB of storage 1,500,000 records per database 100,000 automation runs Audit Logs Full integrations automations Advanced Permissions | $39.99 per user per month |
When it comes to handling service requests, Bika.ai offers several compelling reasons to be chosen over Zapier.
The Bika.ai IT Assets Management & Reminder template is a powerful tool for handling service requests. Here's how to make the most of it:
Install the Template: Navigate to the platform's template management interface and install the template to get started.
Complete Initialization Tasks: Fill in the necessary settings to customize the template to your specific requirements. Click the provided buttons to begin the configuration process.
Automation Setup: Configure the automation tasks for data collection and report generation. Set the triggers and actions as needed.
This template is suitable for IT managers, system administrators, network administrators, and help desk technicians. It offers numerous advantages such as automated data collection, customizable reports, comprehensive tracking, efficient resource management, and enhanced compliance.
Conclusion
In conclusion, when it comes to handling service requests, Bika.ai's IT Assets Management & Reminder template provides a superior solution. By making the switch to Bika.ai, you can benefit from its integrated approach, proactive automation, scalability, cost-effectiveness, and user-friendly templates. Take the leap and revolutionize your service request handling processes today.
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